FAQ

Visit the website: Doggy SuperFood | Real Dog Food | Free Gifts. – something doggy

Who are you and where are you based?

We are a dog-loving Malaysian-based company.

How long does it take to deliver an order?

Normal delivery is estimated to be 5-8 days in Peninsula Malaysia, depending on the location. Have a little patience, if you encounter delays, please get in touch with us at manistrading@somethingdoggy.com. Do understand that some delays may be out of our control. Shipment to East Malaysia may take up to one to two weeks.

Can I cancel my order?

Yes, if you didn't receive the package within the time frame specified. If you still receive the package after cancelation, don't worry, make use of it or if not, just pass it to someone who needs it.

What if I received the wrong item?

If it's due to our mistake, just notify us at manistrading@somethingdoggy.com, we will proceed to refund or send you the correct item. You can keep the wrongly shipped item as a souvenir, courtesy of us. 

What is your return policy?

We have a return policy, but we do not encourage returns; every return has a carbon footprint. Why don't you just let us know what went wrong, send a picture, and if proven to be our mistake, we will proceed to refund. 

Do you offer exchanges?

We do not offer exchanges. If for any reason you didn't get the exact product expected due to our fault, notify us at manistrading@somethingdoggy.com, and we will send you the correct one at no extra cost. 

 

Visit the website: Doggy SuperFood | Real Dog Food | Free Gifts. – something doggy